Earthworms are guaranteed to be delivered alive. We may delay shipments if the weather conditions are extremely hot or cold.
If your worms do not arrive live, YOU MUST REPORT DEAD WORMS WITHIN 12 HOURS AFTER ACCEPTING YOUR SHIPMENT. We request that you also take a photo and email the evidence of your dead shipment. Dead shipments not reported within 12 hours will not be reshipped.
For more information concerning our Shipping Policy click here
For the Live Guarantee to be valid, please make sure that someone is at your address to receive the delivery. If nobody will be available to accept the worms, please let us know via the checkout process or email and we will write "HOLD AT POST OFFICE FOR CUSTOMER PICKUP" on the outside of your box.
We will guarantee the worms for 24 hours when held at the Post Office allowing you plenty of time to pick up your worms.
Failure to accept the worms on the first delivery, leaving the box in a hot mailbox, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.
For more information concerning our Delivery Policy click here