Shipping, Delivery, & Live Guarantee
Earthworms are guaranteed to be delivered alive. Since we want your worms to arrive in good condition, we may delay shipments if the weather conditions are extremely hot or cold.
In the case of the worms not arriving alive, YOU MUST REPORT DEAD WORMS WITHIN 12 HOURS. We request that you also take a photo and email the evidence of your dead shipment. Dead shipments not reported within 12 hours will not be reshipped.
For the Live Guarantee to be valid, please make sure that someone is at your address to receive the delivery. If nobody will be available to accept the worms, please let us know via the checkout process or email and we will write "HOLD AT POST OFFICE FOR CUSTOMER PICKUP" on the outside of your box. We will guarantee the worms for 24 hours when held at the Post Office allowing you plenty of time to pick up your worms.
Failure to accept the worms on the first delivery, leaving the box in a hot mailbox, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.
Policy on RefundsRefunds will be granted on anything BEFORE it is shipped. On the event that your earthworms have perished when they arrive we will ship a replacement order at no cost to you. Worms4Earth will not, however, give a refund for dead worms. If temperatures are extreme your worms will be shipped as soon as it becomes safe to do so.
Incorrect AddressesPlease ensure that your current and correct mailing address is submitted when you order your worms. NO REFUNDS WILL BE ISSUED IF AN INCORRECT ADDRESS IS SUBMITTED AND THE WORMS ARE SHIPPED TO THE INCORRECT ADDRESS AND PERISH. Worm Factories that are returned because of an incorrect address will be reshipped.
Filling Your OrderEarthworms orders received before Midnight Saturday will be shipped the following Monday or Tuesday. Earthworm orders received after Midnight Saturday will be shipped a week from the following Monday.
Earthworms & MealwormsEarthworms are shipped via USPS 2-3 Day Priority Shipping and typically arrive Wednesday - Friday.
Worm Factory and Metro Grower orders will process and ship via UPS Ground within 1-3 days of order submission. You should receive your Grow Systems within 8 business days from time of order submission.
For orders that include earthworms we will ship your bin first to allow time for you to set up, then ship your worms (unless otherwise directed by you).
Vermaplex and Pure Black CastingsVermaplex and Pure Black Castings ship via 2-3 day USPS priority mail and follow the same shipping schedule as the earthworms.
Worms ReceivedPlease understand that You are responsible for the care and condition of the worms once received. We make every effort to satisfy our customers. Please let us know immediately upon receiving your order if there are any problems.
We will consider that the worms have been delivered alive unless we are notified within 12 hours of the time that the carrier scans or enters them as delivered. Please do not dispose of the worms or the original package until you contact Worms4Earth. Do not refuse the delivery.